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Jungle Cafe & Patisserie

MY REVIEW: My wife and I have been going to Jungle Cafe for many years and we had our second visit to the new location. We were excited to see the new location. Unfortunately, brings have severely gone down hill still Jungle Cafe has moved to the new location in Dun Huang Plaza. The servers at the counter used to be courteous and attentive when taking custom orders, the ones at the new location rude and not knowledgeable of the menu.

One server was very inflexible and even lied when my wife ordered the Christmas cake. When we picked up the cake, there was a spelling error on the cake and we asked her to correct it. The girl at the counter told us that everyone in the kitchen was at lunch and could not fix it even though it was 3pm.

In the old Jungle Cafe, there were tapioca drinks that were freshly prepared in front of us. Not so with the new Jungle Cafe. There were no sounds of blenders to be found.

The selection of individual portion cakes was smaller than before. The individual cakes were smaller too, but the prices were higher. It is very disappointing to see that the new Jungle Cafe is not as friendly and charming as the old Jungle Cafe. My wife and I will be looking for a new bakery now as the old, charming Jungle Cafe is no more.

NAME: DocTWang
SUBMITTED: 12/31/2009   LAST VISIT WAS: 12/2009
FREQUENCY: Everybody here knows my name...

MY REVIEW: I love this little bakery. They have the most beatiful and unique cakes I have ever seen around Houston. Not only that, its not TOO sweet and not too heavy on the stomach compared to other cakes you get at grocery stores or even at L*aMadeleine/CheeseCake F*actory/C*rave. (quite honestly, i think C*rave is overrated...and extremtly over priced).

Anyways, I bought a christmas holiday cake from Jungle Cafe once for work. Everyone LOVED it. The design, the taste, and even the little cake box it came in...everyone had wonderful things to say. I wonder why Jungle Cafe hasn't branched out more. I'm sure if word got out this place would be packed. Then again, i do agree with some ppl that management COULD be a little better.

NAME: Yummy
SUBMITTED: 1/15/2009   LAST VISIT WAS: 12/2008
FREQUENCY: Visited 4-6 times

MY REVIEW: I work in the area and have been coming here since they openned. Their service is ALWAYS good and the staff is ALWAYS kind. I can't help but think that the people who complain about the staff and service are just a little problematic on their own. I have never had a single problem with Jungle Cafe.

You have to pay in advance when you order cake, which is not a problem. They only accept credit card for purchases over $20. Once, I ordered a cake and told them I would be there at 12pm to pick it up. I got there a little early, around 11:45pm, and they told me it was not ready. I waited in the store, while sipping on an amazing mango smoothie. At exactly 12pm, they called my name and my cake was ready. You can't beat service like this! I recommend to everyone. This place is amazing. I am going there after work today for some more cake. =)

NAME: A. M. P.
SUBMITTED: 8/8/2008   LAST VISIT WAS: 06/2008
FREQUENCY: Everybody here knows my name...

MY REVIEW: I buy a birthday cake from them again last week.

Their ingredients are better than before, however the food costs and fuel still go up. i am happy they can focus on quality, not profit.

Their service is also good and sweet as usual, I saw a custom was attitude, but their staff can keep nice to custom and explain.

NAME: H2O
SUBMITTED: 6/7/2008   LAST VISIT WAS: 05/08
FREQUENCY: Everybody here knows my name...

MY REVIEW: I've known this patisserie since it first opened, because I used to work in the area. The first couple of years, the service was decent and prices a bit high but reasonable. However, over the years the service has gotten worse and worse, cakes smaller and smaller, and the prices higher and higher. I had similar experience as Dessert Lover (12/04) that I ordered a cake for my sister's baby shower, I specifically told them I'd be there at 2 pm to pick up. I arrived on time but the cake was not ready, and I had to wait 40 minutes. The woman behind the counter was not apologetic at all, and the owner Angela knew who I was as I was a regular, didn't even bother to greet me and was just busy chit chatting with another customer. That was all I needed to stop going there, no matter how good their cakes are, their service simply SUCKS!

NAME: AWL
SUBMITTED: 5/7/2008   LAST VISIT WAS: 03/08
FREQUENCY: Visited 4-6 times

MY REVIEW: Cakes are excellent. I would recommend the mousse over the cakes though. Cakes get smaller and more expensive, but gas price aint staying the same, is it?

NAME: Flyboi
SUBMITTED: 11/2/2007   LAST VISIT WAS: 11/07
FREQUENCY: Everybody here knows my name...

MY REVIEW: very good cake here. especially the black forest cake. we always order here for any special occasion. one complaint though is the price is getting pretty expensive and cake is smaller.

NAME: cake lover
SUBMITTED: 7/12/2007   LAST VISIT WAS: 07/2007
FREQUENCY: Visited 2-3 times

MY REVIEW: They have good mango smoothie here! They use real mango! The cakes are relatively good and not too sweet like those in other places.

NAME: Hugh
SUBMITTED: 4/28/2007   LAST VISIT WAS: 02/07
FREQUENCY: Visited 4-6 times

MY REVIEW: I bought their cakes a lot before, they were pretty and delicious. But now the cakes are smaller and smaller, and the price is higher and higher....

NAME: berry girl
SUBMITTED: 9/14/2006   LAST VISIT WAS: 9/2006
FREQUENCY: Everybody here knows my name...

MY REVIEW: first time here, friendly ppl, nicely priced cakes and drinks. i had some strawberry one which was delicious, i'd want my wedding cake to taste like that, go try it if you havent!

NAME: ice-bat
SUBMITTED: 8/18/2006   LAST VISIT WAS: 08/06
FREQUENCY: Visited once

MY REVIEW: I love this cafe.it is the best cafe ever.they have everything from tea to cakes.their little cakes might be expensive,but it is worth it.once u try it u will nvr want to buy another cake from another shop.i always buy cakes there for bdays and holidays.the moose cake is delicious!my friends always ask where to buy it from and i just simply reply,jungle cafe.the tapioca is not to sweet but perfect for my taste.i would definelty reccomend this cafe to anyone who is willing to pay more for their cakes but to get the better taste.their service is quick and honest and they are very convient when it comes to languages.thats all i have to say.

NAME: Chocolate_Lover
SUBMITTED: 3/15/2006   LAST VISIT WAS: 3/2006
FREQUENCY: Visited 4-6 times

MY REVIEW: Strong points: Beautifully designed cakes and the boxes and containers are also very elegant. The small, rectangular cakes are priced reasonably: 1 for about $10 or buy 2 for $15. I HIGHLY recommend the mango mousse cake b/c that's the baker's specialty! The manga mousse cake has a thin, tart mango puree layer on top, the 2nd layer has the light, creamy manga mousse texture, and the 3rd layer is a thin white cake. Very delicious! For something unique, try the taro cake b/c it's quite good and not too sweet.

Weak points: I don't particularly like the mocha cakes b/c the flavor tastes a little off to me (shrug). Other than that, the rest of the desserts are AWESOME!

NAME: Faye
SUBMITTED: 3/16/2005   LAST VISIT WAS: 03/2005
FREQUENCY: Visited 4-6 times

MY REVIEW: I have always loved coming here for the excellent cakes/dessert. I ordered the wonderful black forest cake for every birthday in the family. Besides the scrumptious dessert, customer service has always been good. However, during my last few visits I felt that service provided has gone way downhill. The last straw was during my visit on a Saturday evening in December. During this particular time, I ordered a variety of cakes to give out to family members for Christmas. Payment upfront was requested which I did not have any problem with but the pickup time of Monday at noon that I requested could not be guaranteed. The lady behind the counter repeatedly informed me that she was not sure if there would be enough employees to bake the cakes and so her solution was come Monday someone from the store will call and let me know if that noon pickup time is ok or not. Mind you the store does not open till 11 am. Finally, I had to put my foot down and let her know that she is creating a problem for the customers and she is actually driving business away because of her or the store managment's disorganization. After grumbling and giving me the sour face, she finally gave in but was not happy about the whole situation.

Good luck with running the business this way!!!!!

NAME: DessertLover
SUBMITTED: 2/17/2005   LAST VISIT WAS: 12/04
FREQUENCY: Visited 4-6 times

MY REVIEW: My favorites: ANY fruit smoothies, esp the mango (they puree real fruit!); milk tea (I get it w/boba AND coffee jelly); raspberry tea; lattes (they use a really nice thick cream); ANY cake, esp the fruit cake (really light icing with a layer of fruit, I believe it's only available special ordered in advance), black forest cake, green tea mousse cake, etc. etc.!!

Strong points: drinks and cakes here are not sickly sweet which is a huge plus for me; the place is spotless; they usually have good music; you can order in English, Mandarin, and Taiwanese; very efficient service; very laidback atmosphere.

Weak points: far from my home near Rice U (so we go weekends after a meal in Chinatown to make traffic less of an issue); fruit cake must be ordered maybe 1-2 days in advance if you want it for a special occasion; sometimes customers don't bus their tables before leaving so you might have to do it if you want a table during peak times; can get noisy (espresso machine, people, etc.).

NAME: VLC
SUBMITTED: 12/21/2004   LAST VISIT WAS: 11/04
FREQUENCY: Everybody here knows my name...

MY REVIEW: Every holiday, I always come here to buy their cakes, they make the best cakes. I recommend the Hazelnut cake, it is so good, the chocolate shavings just melt in your mouth. Not to sweet either! You'll never get bored. Very delicious, their cakes are also so so pretty, people won't believe you didn't pay a ton for it.

NAME: happy
SUBMITTED: 7/20/2004   LAST VISIT WAS: ??? Recent
FREQUENCY: Everybody here knows my name...

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